To enable organisations to take advantage of evolving applications and methods, AWA continually upgrades our customers’ business critical infrastructures across the country. The evolution of the ICT environment to take advantage of Cloud applications, mobility, unified communications and the Internet of Everything means that today’s ICT infrastructure has to be fluid and continually evolving. Keeping pace with change requires consistent upgrades to ICT infrastructure. This identified over 8,500 assets and provided the customer with a comprehensive audit report. ![]() Customer Example: Using mobile technology devices and custom software AWA undertook a comprehensive ICT inventory for one of our customers at 35 sites in 12 weeks. AWA is able to design and execute a solution to this problem. Knowing exactly where your ICT assets are located is an exacting task that can tie up valuable employee resources on an ongoing basis. Customer Example: AWA recently undertook a major refurbishment of over 3,000 printers in 5 days for one of our larger customers. Repairing and Refurbishingįrom one off repairs to large volume refurbishments AWA can do the job quickly and efficiently using our major repair centres or at any of our well-equipped branch office repair centres. One series of exhibitions involved over 7,000 asset movements in 1 month. This involves setting up the necessary ICT infrastructure within a few hours, providing constant on-site support and then removing and storing everything ready for the next event. Customer Example: Every year AWA assists one of its clients to exhibit at multiple tradeshows around Australia. Whether it is moving an office or an employee from one location to another or setting up and breaking down a trade show, AWA has the solution. AWA provides a comprehensive service for installations, adds, moves, changes and deletions, no matter where in Australia they are needed. These changes may be permanent or temporary. Whether it’s due to business changes or the adoption of new technologies like cloud services there is a constant need for adding, moving, changing and removing technology. This entailed 444 visits over 8 weeks, some of which were in very remote locations including islands, up dirt tracks and even through snow fields. Customer Example: AWA completed a server migration at 102 sites for one customer. AWA has its own services employees supported by our systems, processes and facilities that include: repair, logistics and warehousing facilities in Sydney, Melbourne, Brisbane, Adelaide, and Perth supplemented by a network of 180+ agents covering regional areas.įrom office moves and re-locations to more complex projects, AWA can and does deploy technology anywhere in Australia. We pride ourselves on having the right resources, the right systems and the right attitude. AWA manages the delivery to its successful completion. We do not simply pass off the field service work to someone else. Once the offsite build was complete we pulled down and re-boxed all equipment and managed the transport to site where we again installed, tested and commissioned onsite outside business hours and around the facility availability with regard to sporting events and functions. This effectively had the solution operation and gave the Proof of concept team the ability to validate the solution and work out any issues prior to exposure to the customer. ![]() ![]() Customer Example: AWA was engaged to provide the skilled labour for the installation of the Cisco infrastructure to allow the connectivity of the WiFi network and Digital signage amongst other technological initiatives.ĪWA support Cisco by assembling, staging, Testing and burning in all devices an offsite facility. Our technicians ‘stage’ the solutions at our facilities to ensure the technologies are fully functional before they are shipped on-site. They consistently meet the customers’ strict SLA’s and many of the customers’ employees think they work for the bank! Stagingīefore equipment goes on site it makes sense to ensure that everything is complete and working. Resourcingįrom short term secondments of trained employees for specific tasks or projects, to teams permanently embedded within our customers’ organisations, AWA can provide the right resources for your specific requirements.Ĭustomer Example: For over 12 years AWA has had a permanent team of employees, with its own team leaders, working within a major bank providing day to day Break/Fix, IMAC (installation, moves, adds and changes) plus Logistics Support. It’s all about the right systems, the right team and the right attitude giving the right results.ĪWA also has the right skills covering the full range of ICT services. AWA has a dedicated project team who specialise in complex, national, multi-site activities and have the credentials to prove it. The successful deployment of technology is all about planning.
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